Editorial Team

Tata Tele Business Services (TTBS), India’s leading B2B digital services provider in partnership with Asia Tech Journal, a leading South East Asia’s Startup, a tech and innovation media platform hosted its flagship industry forum CXO Round Table discussion on “Achieving Customer Delight in Fintech with Agility and Smart Tech”. The roundtable discussion aimed to understand the technology dimensions that are driving the fintech sector and how the customer experience can be enhanced with these smart technology solutions to bring incisive information and insights to empower businesses to make better decisions.

The CXO Round Table discussion centred on the need for new-age communication tools that are cost-effective, ultra-flexible and make the businesses future-ready as they move forward on their digital transformation journey. Fintech has revolutionized the Indian economy beyond expectations. It has been the sector that has witnessed heavy and worthy competition in the Indian Start-up sector. Fintech, in the past couple of years, has massively expanded into Loan disbursement, B2B Fintech Services & Stack, Payment Gateways, P2P Transactions, UPI enabling, Investments, etc. The focus is to understand the factors around customer delight and innovation.

The notable participant speakers, as well as TTBS representatives for the event, were :  Kashish Grover (Chief Investment Officer – LegalPay), Abhishek Kothari (Co-founder – FlexiLoans), Sunil Kumar (Chief Operating Officer – Karbon Cards), Ashwin Chawla (Managing Director – Escrowpay), Ashu Agarwal (Global Founding member & India Lead – Asia Tech Journal).

Sharing his views on the subject, Mr. Aditya Kinra, Vice President, Tata Teleservices said, “Fintech has now grown far beyond from where it began. As technology continues to play an increasingly larger and inclusive role in finance, Fintech has revolutionized the Indian economy beyond expectations due to the evolution of UPI and massive Internet user base. With increasing dependability on technology, it is crucial to understand the factors around the customer delight. As India is one of the largest network economy with digital transactions,  building a strong presence in an increasingly connected world and in a secured manner becomes highly important.”

Mr. Kashish Grover, Chief Investment Officer, LegalPay, said, “The recovery process in the lending sector has been the biggest problem. We stepped in at the end of this process providing a hassle-free recovery process, which provided a considerable market with the growth of BNPL and Lending Platforms.”

Mr. Abhishek Kothari, Co-founder of FlexiLoans, said, “Fintech has been the methodological way of technology to penetrate better. It has been critical in understanding the risk and credit at personal and institutional levels. Managing multiple risks that have emerged should be a CXO’s agenda.”

Mr. Ashwin Chawla, Co-founder of EscrowPay, said, “Trust in Fintech is very important and escrow enables it very much.”

Mr. Sunil Kumar, COO at Karbon Cards, said, “Covid has brought a change to make things digital in a system where it is all paperwork. I believe it is the biggest change for Fintech and the digital adoption of finance at all levels.”

Key Takeaways: 

  1. Trust is the key in Fintech
  2. Pandemic has pushed companies to adopt of digital transformation
  3. Data privacy has become very critical in current times

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