Mohamed Hamed, Chief Technology Officer, Ceramica Platino

Mohamed Hamed is the Chief Technology Officer at Ceramica Platino. He is a seasoned technology consultant with over 24 years of experience in IT and security. He has held several executive management positions and lead numerous teams throughout his prolific career. His areas of expertise include IT infrastructure solutions in Artificial intelligence / Internet of Things (IoT) / Machine learning / digital transformation, with all Microsoft Systems & Applications, Oracle Applications and SAP Applications. Right from hospitality, manufacturing, Fintech, Medical, Food, Travel and Booking, LMS to E-commerce, Mohamed has worked in diverse industries and created strategies, road maps and executing projects and program, running day to day operation, for large companies, medium sized, and startups. He has also been a recipient of numerous awards and recognitions namely CIO50MEA, Global CIO world, CIO Leadership, Top 10 Excellence in Digital Innovation, CIO1000 Asia & APAC, CIO100MEA, etc.

What is Robotic Process Automation?

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human’s actions interacting with digital systems and software. Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify, and extract data, and perform a wide range of defined actions. But software robots can do it faster and more consistently than people, without the need to get up and stretch or take a coffee break.

The Business Benefits of RPA

  • Robotic process automation streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing mundane tasks from their workdays.
  • RPA is noninvasive and can be rapidly implemented to accelerate digital transformation. And it’s ideal for automating workflows that involve legacy systems that lack APIs, virtual desktop infrastructures (VDIs), or database access.
  1. Accelerated transformation

Among global executives, 63% say RPA is a major component in digital transformation.

  1. Greater resilience

RPA robots can ramp up quickly to match workload peaks and respond to big demand spikes.

  1. Improved compliance

92% agree RPA has ‘met or exceeded expectations’ for better compliance.

  1. More value from personnel

60% of executives agree RPA enables people to focus on more strategic work.

  1. Major cost savings

RPA drives rapid, significant improvement to business metrics across industries and around the world.

  1. Higher accuracy

57% say RPA reduces manual errors.

  1. Boosted productivity
  • 68% of global workers believe automation will make them more productive.
  1. Happier employees
  • 57% of executives say RPA increases employee engagement.

Why is RPA Transformative?

  • RPA technology is changing how the world gets work done.
  • Software robots—instead of people—do repetitive and lower-value work, like logging into applications and systems, moving files and folders, extracting, copying, and inserting data, filling in forms, and completing routine analyses and reports. Advanced robots can even perform cognitive processes, like interpreting text, engaging in chats and conversations, understanding unstructured data, and applying advanced machine learning models to make complex decisions.
  • When robots do these types of repetitive, high-volume tasks, humans are freed to focus on the things they do best and enjoy more: innovating, collaborating, creating, and interacting with customers. Enterprises get a boost too: higher productivity, efficiency, and resilience. It’s no wonder that RPA is rewriting the story of work.
  • This is the story of work. It started a long time ago, on a Monday. As people got better at work, they built tools to work more efficiently, they even built computers to work smarter, but still they couldn’t do enough work! The more work they did, the more work they created, and not the good kind. One day a very smart person figured out how to put the fun back in work, this is their story.

Where can RPA be used?

  • Today, RPA is driving new efficiencies and freeing people from repetitive tedium across a broad swath of industries and processes. Enterprises in industries ranging from financial services to healthcare to manufacturing to the public sector to retail and far beyond have implemented RPA in areas as diverse as finance, compliance, legal, customer service, operations, and IT. And that’s just for starters.
  • RPA has become so widespread because it is broadly applicable. Virtually any high-volume, business-rules-driven, repeatable process is a great candidate for automation—and increasingly so are cognitive processes that require higher-order AI skills.

What Features and Capabilities are important in RPA Technology?

  • To build and manage an enterprise-wide RPA program, you need technology that can go far beyond simply helping you automate a single process. You require a platform that can help you create and manage a new enterprise-wide capability and help you become a fully automated enterprise™. Your RPA technology must support you end-to-end, from discovering great automation opportunities everywhere, to quickly building high-performing robots, to managing thousands of automated workflows.

What Does RPA Give to our Industry the Fastest-Growing Enterprise Software in the World?

  1. Rapid, significant return on investment (ROI)
  2. Minimal upfront investment
  3. No disruption to underlying systems
  4. Low code build environment
  5. Scalable and enterprise-ready

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